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Frequently Asked Questions

Customer Care FAQs

Customer Care

I have a question, and I need to find the answer. Can you help?

If you don't find what you're looking for in our FAQs, we would be glad to answer your specific question(s). Just simply fill out our Contact Us form and a representative will contact you within the next business day.

Where can I find my warranty information?

You can click on Warranty Information in the footer or go to our General Warranty page for more information. There you'll find warranties that apply to your specific Kichler product.

I'm looking for a specific product and some inspiration. Can I view Kichler catalogs online?

You can always find our Kichler catalog on our Catalog page. These catalogs not only show you the latest Kichler products but they also keep you up to date on new trends, technologies and all the latest Kichler has to offer.

Where can I find product documentation like instruction sheets/manuals, spec sheets, etc?

Product specific documentation is available for download and ready for print on each product detail page.

I need lumen/wattage comparison information. Where can I find it?

For info regarding lumen/wattage comparison, visit the Lumen Coalition.

Advanced Product Solutions and Layout (APS)

What is APS?

Kichler's Product Solutions & Layout Team is here to assist our showroom and wholesale partners. They’re available to help you with any design or technical challenge you face. They’re here to support you with layout design services for interior, exterior, commercial or residential spaces, as well as technical guidance on our entire product line. These free services are designed to take the guesswork out of any lighting or ceiling fan need you have – giving you the confidence to spec and install the right Kichler products for any application and giving you the tools you need to increase sales.

How can I contact the APS team?

To take advantage of this free service, call our dedicated Advanced Product Support line at: 844-KICHLER (844-542-4537) M-F 8:00 a.m. - 6:30 p.m. ET or email:

Repairs and Parts

How do I purchase a replacement glass/shade, parts or extra stems or chains?

You can purchase any of these items from a Kichler dealer in your area. To find a dealer in your area, click on Where to Buy. If you are unable to order the glass from a dealer in your area, please Contact Us.

General FAQs

Get answers to commonly asked questions about Kichler Lighting.

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Installation and Care FAQs

Answers to your questions about installing, cleaning and general care of our products.

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About Lighting FAQs

Get the answers to lighting and ceiling fan questions.

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