General Questions

1. Why should I choose Kichler over the other brands?
   Kichler is known throughout the lighting industry as having some of the finest, highest quality fixtures available on the market today. We strive for excellence in all we offer while ensuring competitive prices and customer service that are second to none. You can even see our What our Customers Say here.
2. How does Kichler stand behind their product?
   In addition to its commitment to quality fixtures, Kichler offers award-winning customer service. Our employees are educated about all of our fine products and will offer you sound advice for all your lighting needs. Please visit our Contact Us page for information on how to get in touch with us.
3. What is the best way to install my new lights or ceiling fan?
   There are installation instructions included in every lighting or fan box we sell. If you are at all uncomfortable with the instructions we recommend you contact your local Kichler dealer for a referral to a licensed contractor or electrician.
4. Casting or Stamping - How are they different?
   Casting is generally heavier with more detail and even more durability, whereas stamping is lighter and usually has less detail. Generally, cast fixtures are slightly more expensive than stamped products.
5. Do Art Glass and Natural Stone lights always have the same coloration?
   Art Glass and Tiffany shades are natural materials - colors, patterns and textures will vary from piece to piece.
6. How do I purchase a replacement glass/shade, parts or extra stems or chains?
   You can purchase any of these items from a dealer in your area. To find a dealer in your area click on dealer locator. If you are unable to order the glass from a dealer in your area please email techsupport@kichler.com
7. Where can I get an instruction sheet?
   Please contact Kichler customer service at 866-558-5706 or email techsupport@kichler.com
8. Do you have an adapter so I can hang my light on an Aladdin Light Lift?
   Yes, we have two. Our adapter #4015 works with Light Lift #ALL200 (not available from Kichler) and our #4016 works with either the #ALL300 or ALL700 (also not available from Kichler). To purchase either of these adapters, please contact our customer service department.
9. What is the difference between damp & wet locations?
   If a fixture is listed as "Damp" it means it has been tested to withstand light moisture or raised humidity such as condensation or a light mist but are not supposed to get wet. When a fixture is listed as "Wet", it means that it can withstand heavier weather such as snow and/or rain, having been subjected to a 'rain test'.
10. What Does Energy Star Qualified Mean On A LED (Solid State Lighting) Fixture?
    Energy Star qualification of consumer products continues to grow. The Energy Star logo is one of the most recognizable symbols of quality and performance in modern American culture. Because Energy Star qualification of Solid State lighting (LED) is relatively new, it is important to define what exactly qualifies a luminaire to carry the label. Following are a few of the key features and measurements that are required for qualification.

     

    General Requirements

     

    Correlated Color Temperature – (CCT) must fall within eight established color temperature quadrangles (Nominally 2700K, 3000K, 3500K, 4000K, 4500K, 5000K, 5700K or 6500K) and deliver specific temperature tolerances established for each of the individual numbers. (i.e. 2700K nominal must be 2725 ±145K, so it can range from 2580 to 2870K; 3000K nominal must be 3045 ±175K, or a range from 2870 to 3220K.)

     

    In addition to the tolerance, maximum temperature variances over its lifespan and viewing angle are defined.

     

    Color Rendering Index – (CRI) shall be a minimum of 75.

     

    Off-State Power – Lighting fixtures in the “off” state (not turned on) shall not draw power.

     

    Warranty – There is a minimum warranty of 3 years required for Energy Star luminaires.

     

    Life – LED must deliver at least 70% of initial lumen output after a minimum of 25,000 hours for residential indoor and 35,000 hours for residential outdoor and all commercial lighting.

     

    Power Supply –  Must have a Power Factor ≥ 0.70 for residential and ≥ 0.90 for commercial lighting.

     

    Power supplies also have minimum operating temperatures of -20°C, maximum case temperatures and output operating frequency of ≥120 Hz. They must have a Class A sound rating and meet FCC Electromagnetic & Radio Frequency Interference requirements for consumer use as established by FCC 47 CFR Part 15/18.

     

    Safety – Luminaires must be covered by a safety test such as UL or CSA, etc.

     

    Type Specific Requirements

     

    Beyond the general requirements, specific categories of luminaires types must also meet product specific benchmarks, such as:

     

    • Minimum Light Output
    • Zonal Luminance Density (meaning that some specified percentage of the light output must be delivered in a specific direction or location)
    • Minimum Liminaire Efficacy
    • Certain categories of luminaire types are also restricted to specific CCT levels (i.e. Cabinet Lighting must use only 2700, 3000 or 3500K)

     

    Energy Star qualified products are becoming the stand on which a number of “Green” standards are built. Energy Star qualified lighting is required for inclusion in:

    • Energy Star Home
    • LEED for Home
    • National Green Building Standards

    These standards continue to mature and have (or will) increase the demand for Energy Star qualified lighting, well into the future.
11. Are Kichler fixtures manufactured in the US?
    Kichler fixtures are manufactured in China

Basic Lighting Tips

1. How should I prepare when shopping for lighting?
   First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are re-decorating.
2. Steel vs. Solid Brass - How do you tell the difference?
   Simply place a magnet on the metal portion of a brass lighting fixture. If it sticks, it’s steel. If it doesn’t, it’s solid brass, which is generally more costly.
3. Chandelier Installation
   If you need help installing your chandelier (or any light), we recommend you contact your local Kichler dealer for a referral to a licensed contractor or electrician.
   
   Please Note: If a chandelier is heavier than 50 pounds, it will have to be mounted more securely to the ceiling or wall. Make sure there is enough support.
4. How do I clean my fixture?
   Be certain electric current is turned off before cleaning.
   
   Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.
   
   Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.
   
   Never wash glass shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass with a soft cloth, rinse and wipe dry.
5. How do I clean my LifeBrite fixture?
   A periodic cleaning of your Life-Brite ^® fixture using warm soapy water and a soft cloth to remove dirt and contaminants will keep the finish looking like new indefinitely.

    

   If, however, your fixture has been allowed to collect dirt and other contaminants over a long period of time or due to its use in an environment where heavy airborne pollutants exist, the following cleaning procedure can be use without fear of harming the diamond-hard, Life-Brite ^® finish.

    

   Using a fine (00) steel-wool pad, vigorously rub the entire surface of the fixture, applying adequate pressure to remove contamination residue. The use of warm soapy water will make this process work faster but is not necessary. Once the surface of the fixture is free of blemishes, the brightness can be restored by washing with a soft cloth and warm soapy water followed by a buffing with a clean dry cloth if necessary.

6. Bulb Color
   Wherever possible, use the same color bulbs in all lights in a room so the tone of the floors, surfaces, walls, etc. will be the same intensity.

Ceiling Fan Questions

1. How will using a ceiling fan affect my energy bills?

   Ceiling fans are designed to create the feeling of either a cooler room in the summer or a warmer one in the winter, simply by circulating the air. While the room temperature doesn’t change – the air movement of a fan provides a cooling effect in warmer months and recirculates warm air downward in cool months.

   Kichler ceiling fans are also designed with features to run more efficiently – meaning lower operating costs on top of the cooler or warmer feeling in the room. Our fans that feature DC motors operate up to 70% more efficiently than traditional AC motors, and our ENERGY STAR® certified fans feature highly efficient fluorescent lighting.

2. What are the benefits of a Kichler ceiling fan with a DC motor?

   DC motors are the new standard of efficiency in ceiling fans. In addition to using up to 70% less energy, they operate 40% cooler than AC motors – meaning a prolonged motor life. Their compact size also means less weight and easier installation. Plus they offer virtually silent operation and are backed by Kichler’s lifetime motor warranty.

3. How much money will I save with a DC motor vs. an AC motor?

   Imagine running one ceiling fan 24/7 at medium speed for one year. In that time, a Kichler ceiling fan equipped with a DC motor could save you up to $80 a year in energy costs over conventional fans, depending on energy costs in your area.

4. Do I have to sacrifice style to get a DC motor?

   Traditional styles. Modern looks. Transitional focal points. With Kichler, you’ll find them all. We offer the widest selection of ceiling fans featuring DC motors, so you never have to sacrifice style for energy efficient performance.

5. What are the benefits of the ENERGY STAR rating?

   Earning the ENERGY STAR rating means a product meets strict guidelines set by the U.S. Environmental Protection Agency (EPA). The EPA requires that ENERGY STAR ceiling fan/light combination units are 50% or more efficient than conventional fan/light units.

6. How do I pick the most efficient fan for my room?

   Buying the right size fan for your room size and ceiling height can make all the difference in terms of maximum efficiency. For the best performance, go as large as your room can accommodate: for maximum airflow, you want at least 18 inches of clearance between the edge of the blade and your wall and a minimum of 7' clearance from the floor. Most Kichler ceiling fans are sold with down rods designed for 8' or 9' ceilings, however, if your ceiling is higher, we offer longer downrod accessories.

7. Where can I get more information?

   Ask the experts. Whatever questions you have, your local lighting showroom (dealer locator) that carries Kichler brand products has the answers. They know fans and lighting, and can recommend the right fan and accessories for your room size, assuring you have the most efficient fan for your needs. Have a question after the sale? Your lighting showroom is there for you with installation guidance or operating tips.

Questions about Kichler and Kichler.com

1. How do I search for products on your site?
   There are three different ways to search for products on the site: (1) Click "Products" on the left side of the top navigation bar, and start narrowing your selection from there. (2) Select a Type, Style, or Room from the left navigation bar, and narrow your results from there. (3) Type a word or phrase in the Search box in the upper right corner to tell us exactly what you are looking for.
2. How do I order Kichler Products
   Kichler products (lights, fans and accessories) are available through our network of the finest showrooms and dealers in the world. go to our dealer locator to find a dealer in your area. They will be happy to help you.
3. Do you have dealers in Canada?
   Yes, we have many fine dealers in Canada. You can find the one nearest you on our dealer locator . They will be happy to help you.
4. Do you have dealers outside of North America?
   Yes we do, but in order to ensure the correct shipping charges and calculate exchange rates properly, we ask that all orders for outside of the US and Canada go through our premier International dealer Laurel Lighting
   
   PO BOX 310313
   INDEPENDENCE, Ohio
   44131-0313 United States;
   lshaw@laurellite.com
   Ph: 216-524-2325
   Fax: 216-524-2325
5. Is my information Safe?
   We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
   
   We receive and store any information you enter on our Web site or give us in any other way with the exception of your credit card numbers. We use the information that you provide for such purposes as responding to your requests, customizing future visits for you and communicating with you.
6. Is my information kept private?
   We use your contact information for purposes of administering our warranty program. We may also use your contact information so that we can provide you with announcements and other information related to your purchase or that we think may otherwise be of interest to you.
   
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