General Questions

1. Why should I choose Kichler over the other brands?
   Kichler is known throughout the lighting industry as having some of the finest, highest quality fixtures available on the market today. We strive for excellence in all we offer while ensuring competitive prices and customer service that are second to none.
2. How does Kichler stand behind their product?
   In addition to its commitment to quality fixtures, Kichler offers award-winning customer service. Our employees are educated about all of our fine products and will offer you sound advice for all your lighting needs. Please visit our Contact Us page for information on how to get in touch with us.
3. What is the best way to install my new lights or ceiling fan?
   There are installation instructions included in every lighting or fan box we sell. If you are at all uncomfortable with the instructions we recommend you contact your local Kichler dealer for a referral to a licensed contractor or electrician.
4. Casting or Stamping - How are they different?
   Casting is generally heavier with more detail and even more durability, whereas stamping is lighter and usually has less detail. Generally, cast fixtures are slightly more expensive than stamped products.
5. Do Art Glass and Natural Stone lights always have the same coloration?
   Art Glass and Tiffany shades are natural materials - colors, patterns and textures will vary from piece to piece.
6. How do I purchase a replacement glass/shade, parts or extra stems or chains?
   You can purchase any of these items from a dealer in your area. To find a dealer in your area click on dealer locator. If you are unable to order the glass from a dealer in your area please email TechSupport@Kichler.com and our award winning customer service department will be happy to help you.
7. Where can I get an instruction sheet?
   Please contact Kichler customer service at 866-558-5706 or email TechSupport@Kichler.com.
8. Do you have an adapter so I can hang my light on an Aladdin Light Lift?
   Yes, we have two. Our adapter #4015 works with Light Lift #ALL200 (not available from Kichler) and our #4016 works with either the #ALL300 or ALL700 (also not available from Kichler). To purchase either of these adapters, please contact our customer service department.
9. What is the difference between damp & wet locations?
   If a fixture is listed as "Damp" it means it has been tested to withstand light moisture or raised humidity such as condensation or a light mist but are not supposed to get wet. When a fixture is listed as "Wet", it means that it can withstand heavier weather such as snow and/or rain, having been subjected to a 'rain test'.
10. Are Kichler fixtures manufactured in the US?
    Kichler fixtures are manufactured in China

Basic Lighting Tips

1. How should I prepare when shopping for lighting?
   First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are re-decorating.
2. Steel vs. Solid Brass - How do you tell the difference?
   Simply place a magnet on the metal portion of a brass lighting fixture. If it sticks, it’s steel. If it doesn’t, it’s solid brass, which is generally more costly.
3. Chandelier Installation
   If you need help installing your chandelier (or any light), we recommend you contact your local Kichler dealer for a referral to a licensed contractor or electrician.
   
   Please Note: If a chandelier is heavier than 50 pounds, it will have to be mounted more securely to the ceiling or wall. Make sure there is enough support.
4. How do I clean my fixture?
   Be certain electric current is turned off before cleaning.
   
   Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.
   
   Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.
   
   Never wash glass shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass with a soft cloth, rinse and wipe dry.
5. Bulb Color
   Wherever possible, use the same color bulbs in all lights in a room so the tone of the floors, surfaces, walls, etc. will be the same intensity.

Questions about Kichler and Kichler.com

1. How do I search for products on your site?
   There are three different ways to search for products on the site: (1) Click "Products" on the left side of the top navigation bar, and start narrowing your selection from there. (2) Select a Type, Style, or Room from the left navigation bar, and narrow your results from there. (3) Type a word or phrase in the Search box in the upper right corner to tell us exactly what you are looking for.
2. How do I order Kichler Products
   Kichler products (lights, fans and accessories) are available through our network of the finest showrooms and dealers in the world. go to our dealer locator to find a dealer in your area. They will be happy to help you.
3. Do you have dealers in Canada?
   Yes, we have many fine dealers in Canada. You can find the one nearest you on our dealer locator . They will be happy to help you.
4. Do you have dealers outside of North America?
   Yes we do, but in order to ensure the correct shipping charges and calculate exchange rates properly, we ask that all orders for outside of the US and Canada go through our premier International dealer Laurel Lighting
   
   PO BOX 310313
   INDEPENDENCE, Ohio
   44131-0313 United States;
   lshaw@laurellite.com
   Ph: 216-524-2325
   Fax: 216-524-2325
5. Is my information Safe?
   We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
   
   We receive and store any information you enter on our Web site or give us in any other way with the exception of your credit card numbers. We use the information that you provide for such purposes as responding to your requests, customizing future visits for you and communicating with you.
6. Is my information kept private?
   We use your contact information for purposes of administering our warranty program. We may also use your contact information so that we can provide you with announcements and other information related to your purchase or that we think may otherwise be of interest to you.
   
   Unless you elect to not share your contact info by opting out below, we may share your contact information with third parties that provide services, products, or information that we believe may be of interest to our customers.
   
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   For more information, please see the Kichler.com Privacy Policy
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