Home / About Kichler / Why Buy Kichler? / Kichler's Customers Feedback Anyone Can Say They Are "The Best in The Business." Let our customers tell you why it's true. "I am writing to commend Kichler for their outstanding customer service... Not only were they understanding and helpful when I called them, they ordered and shipped free of charge the lighter globes to go with my lights...The new globes are just perfect. It took awhile to get it all straightened out, and they continued to be helpful. Thank you so much! Jean Naperville, IL "Thank you for being exactly what you are quoted to be. Standing behind your products and putting the customer first is the kind of people I want to work with." Ann Halifax, VA "So refreshing to see a company that can actually still do it right... Just finished installing our second Kichler ceiling fan and light kit. As with the first fan, the instructions were clear, the product packaging and materials were flawless, and installation could not have been easier. Congratulations! We will look for Kichler products on all of our future projects." AlGeorgetown, TX "I received some wonderful support from your Customer Service department... One of the reasons I purchase products from brands like Kichler Lighting – living up to its brand promise with great products and great service every single day!! Thank you Kichler."DavidMorganville, NJ "I'm thrilled, did the happy dance in my new entryway with this Kichler fixture! I am writing to share with you the excellent customer service I have experienced with Kichler Lighting employees... None of this would have been possible without the efforts of the customer service reps Experiencing this kind of care is what produces very loyal customers. I now sing the Kichler cheer song!In the scheme of life I do realize that this is only a light fixture but I am most grateful for this positive outcome. A heartfelt thank you for making my dreams comes true."DebbieJuneau, AK "I wanted to send a note of praise for your tech support team... My wife recently purchased one of your lamps online and upon assembling it, I must have lost one of the screws to finish the assembly.I sent an email to your tech support team on a Saturday night and by Monday they had responded.It's a bit old-fashioned to write a note like this, but quite simply, I don't think companies deliver this kind of quality customer service any more. We love our Kichler lamp and feel even better about our purchase thanks to your customer service. Keep up the good work!"Paul